Christmas Props Australia (CPA) – Christmas and Seasonal Lighting Props
Terms & Conditions - Introduction
Our Christmas and Seasonal Lighting Props are designed and made by Christmas Props Australia. We supply custom Props for your Christmas, Halloween and Commercial lighting displays. Looking for top-tier Coro prop designs? Look no further than Christmas Props Australia.
We are a small, family-owned business located in Queensland, Australia. Our designs suit every preference and budget, from timeless classics to innovative new styles. We ship Australia-wide and to New Zealand. Email us or call to discuss custom orders or props that you cannot find in our shop. We can provide in-house design and cut props in our workshop to match your exact needs.
If you cannot find that perfect prop to match your needs, then talk to us so we can provide a solution. All props work with xLights.
We will also provide you an xModel for each prop you buy from us. Christmas Props Australia.Christmas and Seasonal Lighting Props.
Terms and Conditions for Use of Third-Party Freight Services
Use of Third-Party Freight Company
Customers opting to use their own freight company (“Third-Party Carrier”) to pick up and deliver their goods must notify us in writing prior to shipment. The Customer assumes full responsibility for coordinating pickup and delivery logistics directly with the Third-Party Carrier.
Customer Responsibility
When using a Third-Party Carrier, the Customer acknowledges that all risks associated with the pickup, transport, and delivery of the goods transfer to the Customer upon collection by the Third-Party Carrier. Our company is not responsible for any delays, damages, losses, or other issues that may occur during transit by the Third-Party Carrier.
Loss or Damage of Goods
If goods are lost, damaged, or delayed while in the custody of the Third-Party Carrier, the Customer accepts full responsibility for pursuing any claims directly with the Third-Party Carrier or their insurer. We will not be liable or held responsible for any loss or damage to goods once the Third-Party Carrier has taken possession.
Inspection and Documentation
Customers are advised to inspect goods at the time of pickup and delivery and to ensure all relevant shipping documentation (such as bills of lading or proof of delivery) correctly reflects the condition and quantity of goods. Any discrepancies or damages should be noted immediately with the Third-Party Carrier.
Insurance
Customers using a Third-Party Carrier should ensure appropriate insurance coverage is in place for the goods during transit. Our company’s insurance does not cover goods transported by Third-Party Carriers arranged by the Customer.
Indemnification
The Customer agrees to indemnify and hold harmless our company from any claims, damages, expenses, or losses arising from the use of the Third-Party Carrier, including but not limited to claims for lost or damaged goods.
Christmas and Seasonal Lighting Props designed and made by Christmas Props Australia
1. Shipping & Liability
StarTrack’s Role
- CPA ship via StarTrack. Their terms apply to all deliveries, and we act as intermediaries between you and StarTrack.
- Key StarTrack Terms Affecting You:
- Liability Limits: StarTrack’s liability for loss/damage is limited. Shipping costs charged automatically include Transit Warranty. This is not optional.
- CPA is not liable for carrier errors.
- Authority to Leave: StarTrack may leave parcels unattended at the delivery address (e.g., doorstep) if no one is present. Once delivered, the risk transfers to you. (see Unattended Delivery below)
- Excluded Items: StarTrack excludes liability for fragile items (e.g., glass ornaments), and dangerous goods. Christmas Props Australia will prepare your order and take all reasonable steps to ensure props are securely packaged.
- Extra Charges (from StarTrack): You may incur fees for:
- Storage if parcels are uncollected for >2 days.
- Re-delivery attempts due to incorrect address.
- Claims Deadlines: Report lost/damaged items to StarTrack within 24 hours (include photos + packaging). StarTrack requires claims within 7–14 days (varies by issue).
2. Pricing & Fees
- Shipping Costs: Calculated by StarTrack based on weight, cubic size or dimensions (whichever is higher).
- Price Changes: StarTrack may adjust rates without any notice. We will notify you of increases. If unacceptable, you may cancel orders within 7 days of notice, and only if your shipment has not been passed to Startrack. If you cancel your order a 15% restocking fee may be applied before your refund is returned.
3. Returns & Damages
Australian Consumer Law (ACL)
- You retain ACL rights (replacements/refunds for major faults).
- Our Responsibilities: Assist with StarTrack claims but CPA do not guarantee outcomes.
- Exclusions: No refunds/replacements if:
- Loss or Damage occurs after unattended delivery (Authority to Leave).
4. Delivery & Storage
- Unattended Delivery: By default, StarTrack may leave parcels if no one is present at the address of delivery. Contact CPA when placing your order if don’t agree to this and we will mark your shipment so a signature is required.
- Uncollected Goods: Items uncollected after 60 days may be sold/disposed of by StarTrack.
- Force Majeure: Delays due to floods, strikes, etc., are not CPA liability.
5. Customer Responsibilities
- Accurate Details: Provide correct addresses. No refunds for mis-deliveries due to your errors.
- Packaging: We will securely pack items and use appropriately rigid boxes.
- Prohibited Items: We do not ship dangerous goods.
6. Governing Law
- Disputes are governed by Australian Consumer Law and laws of Queensland.
7. Policy Summary
- CPA is not liable for StarTrack errors, but when appropriate we will assist to resolve issues.
- You must inspect parcels immediately on delivery and report damage/loss to StarTrack within 24 hours.
- Extra charges may apply for special handling, storage or re-delivery.
- Unattended deliveries are at your risk.
Contact: sales@christmaspropsaustralia.com.au | https://christmaspropsaustralia.com.au
