Code of Conduct
At Christmas Props Australia, our success is rooted in our reputation for trust and integrity. This Code of Conduct defines our ethical approach to business and underscores our commitment to upholding the highest standards in all interactions with customers, partners, and suppliers.
Our Commitments
We pledge to:
1. Conduct business with integrity, transparency, and respect.
2. Foster a safe, fair, and ethical work environment.
3. Communicate honestly, politely, and transparently.
4. Support customers and businesses in achieving solutions for their lighting displays.
5. Source and provide high-quality, cost-effective products tailored for lighting displays.
6. Deliver accurate guidance and comprehensive information to ensure informed customer decisions.
7. Comply with all applicable laws, standards, and regulations.
8. Display total product prices prominently, with no hidden fees.
9. Resolve customer issues and warranty claims promptly.
10. Partner with installers committed to exceptional workmanship.
11. Champion environmental responsibility in operations and product offerings.
12. Protect stakeholder privacy and confidentiality to the best of our ability.
Prohibited Actions
We will never:
– Make false or misleading claims about product suitability or performance.
– Deceive customers regarding price, value, quality, or product origin.
– Use high-pressure sales tactics to force uninformed decisions.
Respect for Privacy and Confidentiality
We safeguard the privacy of all stakeholders and adhere strictly to privacy legislation.
Data Collection and Use:
– We collect email addresses, contact details (name, address, phone), payment information (e.g., PayPal, Afterpay, Email), and survey/registration data to potentially personalise user experience, ensure accurate delivery, and fulfill orders.
– Third Parties: Your information is never sold or shared externally. It is classified as confidential and used solely for internal purposes.
– Cookies: Our website uses cookies to track shopping cart items and user-specific page visits.
Communication Preferences:
– Contact details are used only for order-related communication or requested sales advice.
– Customers may update/correct their information on our website or by emailing or writing to us, with verification steps to ensure security.
Accountability and Responsiveness
We take responsibility for resolving concerns swiftly and effectively, prioritising trust through quality service and transparency.
Environmental Responsibility
As a lighting display solutions provider, we actively promote sustainability in our operations and products.
Upholding Our Code
This Code is central to our business model and reputation. We invite stakeholders to hold us accountable and welcome feedback for continuous improvement.
Contact Us: For questions, corrections, or concerns, reach out via email or postal address listed on our website.
By integrating ethical practices, privacy protection, and environmental stewardship, Christmas Props Australia remains a trusted partner in lighting display solutions.
